Our Shipping Policy
1. Order Processing
All orders placed through www.caviarofswitzerlandme.com are processed within 1–3 business days, excluding weekends and public holidays in the State of Qatar. Once an order has been processed and dispatched, customers will receive a confirmation notification with shipping details where applicable.
Order processing times may be extended during peak periods, promotional events, or due to unforeseen circumstances.
2. Shipping Locations
Caviar of Switzerland ME currently offers shipping within Qatar and selected international destinations in the Middle East, subject to courier availability and applicable regulations.
If shipping to your location is unavailable, customers are encouraged to contact us for assistance.
3. Delivery Timeframes
Estimated delivery times are as follows:
- Within Qatar: 1–3 business days
- GCC / Middle East: 3–7 business days (depending on destination and courier services)
Please note that delivery times are estimates and may vary due to customs procedures, courier delays, or other external factors beyond our control.
4. Shipping Fees
Shipping costs will be calculated and displayed during the checkout process before the order is finalized. Fees may vary depending on the delivery location, shipping method selected, and order size.
From time to time, promotional offers such as free shipping may be provided at the company’s discretion.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or additional fees imposed by the destination country may apply. These charges are the responsibility of the customer and are determined by the local customs authorities.
6. Delivery Issues
Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete. Caviar of Switzerland ME cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
If your order has not arrived within the expected timeframe, please contact us so we can assist in resolving the issue.
7. Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can investigate the matter with the courier service. We may request supporting information or photos to assist in the resolution process.
8. Contact Information
For any questions regarding shipping or delivery, please contact:
Caviar of Switzerland ME
Website: www.caviarofswitzerlandme.com
Email: info@palmyramedical.com
Mobile: +974 6612 0627
Office: +974 4039 2603